Privacy Policy

Effective date: July 28, 2026
Last updated: July 28, 2026

Morocco Travel 1, operator of MoroccoTravel1.com, respects your privacy and is committed to handling personal information responsibly, securely, and transparently.

This Privacy Policy explains what information we collect when you visit our website, contact us, request a travel proposal, or book one of our services. It also explains why we use that information, when it may be shared, how long it may be retained, and the rights available to you.

For the purposes of this policy, “Morocco Travel 1,” “we,” “us,” and “our” refer to the business operating MoroccoTravel1.com.

1. Who Is Responsible for Your Information?

Morocco Travel 1 is responsible for deciding how and why personal information collected through this website and our travel services is used.

Contact details

Morocco Travel 1
16 Avenue Hassan II, Gueliz
Marrakech, Morocco
Email: info@moroccotravel1.com
Telephone: +212.660.609.696

Please confirm that the business address and telephone number above match your registered details before publishing this policy.

2. Information We May Collect

The information we collect depends on how you interact with us and which services you request.

Contact and identity information

This may include:

• Your full name.
• Email address.
• Telephone or WhatsApp number.
• Country of residence.
• Preferred language.
• Billing address, when required.

Travel inquiry and booking information

When you request or book a tour, we may collect:

• Travel dates.
• Arrival and departure cities.
• Flight or transport details.
• Number of travelers.
• Names and ages of travelers.
• Preferred destinations and activities.
• Accommodation preferences.
• Room arrangements.
• Budget range.
• Dietary requirements.
• Mobility or accessibility needs.
• Special requests.
• Emergency contact details.

Passport and identification information

For certain reservations, domestic flights, permits, accommodation registrations, or other travel arrangements, we may need passport details or copies of identification documents.

We will only request this information when it is reasonably necessary to provide the requested service.

Health and other sensitive information

You may choose to provide information about allergies, medical conditions, disabilities, dietary requirements, or mobility needs when this is necessary to organize your journey safely.

We ask that you provide only information that is relevant to the requested service. Where required by applicable law, we will process sensitive information only with your explicit consent or another valid legal basis.

Payment and transaction information

We may collect records relating to deposits, invoices, balances, payment dates, refunds, and transaction references.

When payments are handled by a bank, card processor, or other payment provider, that provider may collect your financial information directly. Morocco Travel 1 does not intend to store complete payment-card details on its own systems.

Communications

We may retain communications sent through:

• Website contact forms.
• Email.
• Telephone.
• WhatsApp.
• Social media.
• Other booking or messaging platforms.

These communications may include your questions, requested services, quotations, itinerary changes, feedback, or complaints.

Technical and website-use information

When you visit MoroccoTravel1.com, certain information may be collected automatically, including:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Approximate location based on IP address.
• Pages visited.
• Referring website.
• Date and time of visits.
• Cookie and consent preferences.
• Website interaction and performance information.

3. How We Collect Personal Information

We may collect information:

• Directly from you when you complete a form or contact us.
• When you request a quotation or personalized itinerary.
• When you make or manage a booking.
• When you communicate with us by email, telephone, or WhatsApp.
• From another traveler who is organizing a booking on your behalf.
• From travel agents, partners, or corporate clients acting with appropriate authority.
• From hotels, transport providers, guides, airlines, or activity suppliers involved in your booking.
• Automatically through cookies and similar website technologies.

When one person provides information about other travelers, that person should ensure that those travelers know their information is being shared with us.

4. Why We Use Your Information

We may use personal information to:

• Respond to questions and travel inquiries.
• Prepare quotations and personalized itineraries.
• Create, confirm, and administer bookings.
• Arrange accommodation, transportation, guides, activities, meals, and other requested services.
• Communicate itinerary details, updates, and operational information.
• Process deposits, balances, refunds, and invoices.
• Provide assistance before, during, and after a journey.
• Handle changes, cancellations, complaints, or emergencies.
• Protect travelers, staff, suppliers, and our business from fraud or misuse.
• Maintain accounting, tax, and business records.
• Improve our website, services, and customer experience.
• Send travel information or marketing messages when permitted.
• Meet legal, regulatory, insurance, or law-enforcement obligations.

5. Legal Grounds for Processing

Depending on the circumstances and applicable law, we may process personal information because:

It is necessary to take steps before entering a contract

For example, we need your travel details to prepare a quotation or itinerary.

It is necessary to perform a contract

We need certain information to reserve accommodation, arrange transportation, communicate with suppliers, and provide the services you booked.

We must comply with a legal obligation

We may need to retain invoices, transaction information, identification details, or other records required by tax, accounting, tourism, immigration, or other applicable laws.

We have a legitimate business interest

This may include responding to customers, improving our services, maintaining security, preventing fraud, managing complaints, and keeping appropriate business records.

We will consider your rights and reasonable expectations before relying on legitimate interests.

You have provided consent

We may rely on consent for optional marketing, non-essential cookies, or certain sensitive personal information. You may withdraw your consent at any time.

Withdrawing consent does not affect processing that occurred lawfully before the withdrawal.

6. Who May Receive Your Information?

We may share only the information reasonably necessary to arrange or provide your journey.

Recipients may include:

• Hotels, riads, guesthouses, and desert camps.
• Drivers and transport companies.
• Licensed local guides.
• Restaurants and catering providers.
• Activity and excursion operators.
• Airlines and other transport providers.
• Booking and reservation platforms.
• Banks and payment processors.
• Insurance and emergency-assistance providers.
• Website hosting, email, cloud-storage, security, and IT providers.
• Accountants, lawyers, auditors, or professional advisers.
• Government, regulatory, judicial, customs, immigration, or law-enforcement authorities when legally required.

These organizations may process information under their own privacy policies and legal obligations.

We do not sell or rent personal information to third parties.

7. International Data Transfers

Travel arrangements may require information to be shared with service providers located in Morocco or another country connected to your itinerary.

Some technology, email, hosting, analytics, payment, or cloud-service providers may also process information outside your country of residence.

Where international transfers are subject to legal restrictions, we will take reasonable steps to use appropriate safeguards, contractual protections, consent, or another legally permitted transfer mechanism.

8. Cookies and Website Technologies

MoroccoTravel1.com may use cookies and similar technologies to:

• Keep the website functioning correctly.
• Protect forms and prevent spam or abuse.
• Remember language, display, or consent preferences.
• Measure website traffic and performance.
• Understand how visitors use the website.
• Support advertising or social-media features when enabled.

Essential cookies may operate because they are necessary for the website to function. Analytics, advertising, or other non-essential cookies should be used only after receiving consent where required by applicable law.

You can manage cookies through the website’s consent banner and your browser settings. Disabling certain cookies may affect some website features.

A separate Cookie Policy should identify the actual cookies, analytics services, advertising tools, and retention periods used on the website.

9. Marketing Communications

We may send travel news, offers, or service information when:

• You have requested such communication.
• You have provided consent.
• Another applicable legal basis permits us to contact you.

You may unsubscribe at any time by:

• Using the unsubscribe link in a marketing email.
• Contacting us at info@moroccotravel1.com.
• Asking us to stop through the same communication channel.

Operational messages relating to an active inquiry or booking are not marketing messages and may still be sent when necessary to provide the requested service.

10. How Long We Keep Information

We retain personal information only for as long as it is reasonably required for the purpose for which it was collected and to satisfy applicable legal, accounting, tax, contractual, and dispute-resolution obligations.

Typical retention considerations include:

• Unconfirmed inquiries may be retained for up to 24 months after the last communication.
• Active booking information is retained throughout the planning and travel period.
• Booking, invoice, payment, and accounting records may be retained for the period required by applicable law.
• Complaint and dispute records may be retained until the matter is resolved and any relevant legal period has expired.
• Marketing information may be retained until you unsubscribe, withdraw consent, or the information is no longer needed.
• Cookie and analytics information is retained according to the settings of the relevant tool or provider.

Passport copies and sensitive information should be deleted or securely restricted when they are no longer required for the booking or a legal obligation.

11. How We Protect Information

We use reasonable organizational and technical measures designed to protect personal information against:

• Unauthorized access.
• Accidental loss.
• Improper use.
• Alteration.
• Disclosure.
• Destruction.

These measures may include restricted access, password protection, secure hosting, backups, software updates, staff confidentiality, and careful selection of service providers.

No website, email service, messaging platform, or internet transmission can be guaranteed to be completely secure. You should avoid sending unnecessary sensitive information through unsecured channels.

12. Children’s Information

Our travel services may include children traveling with parents, guardians, schools, or family groups.

We may collect a child’s name, age, passport information, dietary needs, or other details when necessary to organize the requested journey. This information should be provided by a parent, legal guardian, or authorized group organizer.

We do not knowingly invite children to submit booking information directly without appropriate adult involvement.

13. Your Privacy Rights

Depending on your location and the law that applies, you may have the right to:

• Ask whether we process your personal information.
• Request access to the information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Request deletion when information is no longer required.
• Ask us to restrict certain processing.
• Object to processing based on legitimate interests or direct marketing.
• Withdraw consent when processing is based on consent.
• Request a portable copy of certain information, where applicable.
• Complain to an appropriate data-protection authority.

Some rights may be limited when information must be retained to complete a booking, protect legal claims, or comply with an applicable legal obligation.

To submit a request, email info@moroccotravel1.com. We may need to verify your identity before responding.

14. Complaints

Please contact us first when you have questions or concerns about how your information has been handled. We will review the matter and respond as reasonably and promptly as possible.

You may also have the right to submit a complaint to the Moroccan Commission Nationale de contrôle de la protection des Données à caractère Personnel, known as the CNDP.

Travelers in the European Economic Area, the United Kingdom, or another jurisdiction may also have the right to contact the data-protection authority responsible for their place of residence.

15. Third-Party Websites and Embedded Content

Our website may link to third-party websites or display embedded maps, videos, reviews, social-media content, or booking tools.

Third parties may collect information, place cookies, or track interactions according to their own privacy policies. Morocco Travel 1 does not control the privacy practices of independent third-party websites and encourages visitors to review their policies.

16. Automated Decision-Making

Morocco Travel 1 does not intend to make decisions producing legal or similarly significant effects solely through automated processing.

Travel proposals, itinerary recommendations, availability decisions, and booking arrangements involve human review.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website tools, legal obligations, or data-handling practices change.

The latest version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through the website or directly to affected customers when appropriate.

18. Contact Us

For privacy questions, requests, or complaints, contact:

Morocco Travel 1
Email: info@moroccotravel1.com
Address: 16 Avenue Hassan II, Gueliz, Marrakech, Morocco
Telephone: +212.660.609.696